Open to Product Manager roles · Calgary & remote

Hi, I'm Farhan 👋
I find broken operations and ship the software that fixes them.

Senior Analyst, Process Improvement at Loblaw and an aspiring PM. I treat internal tools like products — go talk to the people doing the work, scope the smallest thing that fixes it, and ship. The only metric I care about is whether they actually use it.

See what I've built Say hello
Farhan Forhad
Currently
Senior Analyst @ Loblaw
Experience & education across
LoblawAmazonUniversity of CalgaryErasmus Rotterdam

Selected work

Things I've shipped

Three from the day job at Loblaw, one built on my own time. Told plainly, numbers included.

Loblaw · 2025 – now

An internal yard management system

Four distribution centres were running their yards on vendor software that never quite fit how the work actually happens. I'm leading the replacement, a custom internal product. That meant discovery with the operators who live in the yard every day, defining the workflows and data model from what they told me, and now owning scope and sequencing for a phased rollout across stakeholder groups who rarely want the same thing.

In progress now. The goal is simple to say and hard to do: one system all four sites trust more than the tool it replaces.

Loblaw · 2025 · shipped

A cost dashboard people actually open

Two views in Power BI — where we lost money, and what to action now — with drill-through underneath for anyone who wants the detail. I decided early that the success metric wasn't polish or precision. It was adoption. So I kept reworking it until teams were pulling it up in meetings without being asked to.

It's now the starting point for roughly $55–65K a year in cost avoidance.

Loblaw · 2025 · shipped

Freight costs, without the guesswork

Transport charges used to be estimated by hand, shipment by shipment. I wrote a Python tool that ingests container-level shipment data and computes the charges through parameterized rate logic. What used to be an afternoon of estimating is now a script that runs.

Frees up roughly $50–60K a year of analyst time.

Personal project · 2024 · still running

A driver scheduling app, end to end

Built outside work to find out what shipping the whole thing feels like — not just my slice of it. React on the front, FastAPI and PostgreSQL behind it, deployed on infrastructure I run myself. Driver scheduling is a genuinely fiddly problem, which is exactly why I picked it.

Deployed, and still running today.

There are smaller ones too, and a couple that didn't work. Ask me about those — they're usually the better stories.

The dollar figures are annualized estimates against pre-tool baselines. Happy to walk through how they're calculated.

Career progress

The journey so far

I joined supply chain with no formal tech background, taught myself to code properly, rebuilt manual processes into automated tools — and grew into owning them.

Oct 2025 — Present

Senior Analyst, Process Improvement

Loblaw Companies Limited · Calgary, AB · Hybrid
  • Own the analytics and internal tooling that planners, finance partners, and leaders rely on to make decisions — running multiple concurrent initiatives from scoping to rollout.
  • Built Power BI tools with custom DAX that became the standard reporting layer for vendor KPIs and exceptions, retiring recurring manual reports no one wanted to maintain.
  • Built the Python & SQL pipelines unifying vendor, carrier, shipment, and cost data into one source of truth — the foundation behind $55–65K in annual cost avoidance.
  • Ran root-cause analysis and hypothesis testing to isolate cost-leakage drivers, then drove the redesign that cut lead-time variance 12% and reshaped replenishment policy.
  • Caught and fixed a double-counting defect misstating cost attribution, then built reconciliation into the process so it couldn't recur.
2023 — 2024 · 2 terms

Operations Intern

Amazon (Amazon Robotics sites) · Vancouver, BC
  • Shipped production Power BI dashboards on multi-source data models, giving operators real-time KPI visibility and cutting roughly 400 hours of manual reporting per site each year.
  • Built a VBA automation tool consolidating Pack/Pick metrics (cycle time, WIP, takt time, QPH) from 9+ fragmented systems into one instrumented view.
  • Queried 5,000+ operational records weekly across 9 systems — the analysis that cut fulfillment cycle time 10% while holding 98% accuracy.
  • Partnered with operations, engineering, and quality to ship process changes worth an estimated $30–45K annually.
Sep 2023 — Dec 2023

Exchange Semester — BSc International Business

Erasmus University Rotterdam · Rotterdam, Netherlands
  • Global strategy and international business through the Rotterdam School of Management.
  • Recipient of the Canadian International Mobility Grant for outstanding academic performance.
Sep 2020 — Dec 2024

Bachelor of Commerce (BCom)

University of Calgary · Calgary, AB
  • Coursework across supply chain, operations, data analytics, and business process management.
  • International Entrance Award · President's Admission Scholarship · First-Year Scholar (95%+ average).
About

A little about me

I'm happiest when I find a broken process, figure out why it's broken, and build the thing that fixes it for whoever's stuck dealing with it.

At Loblaw that's meant turning messy operational data into tools people actually rely on — Power BI dashboards that became how leadership tracks vendor performance, Python and SQL pipelines that pulled fragmented data into one place, automation that killed off hours of manual reporting every week. The approach doesn't change: talk to the people doing the work, find where the system is leaking time or money, scope the smallest thing that fixes it, and ship.

"I think about internal tools the way a PM thinks about a product. Who's the user? What are they actually trying to get done? And is the thing I built getting used — or sitting there? A clean dashboard nobody opens isn't a win."

I got here without a formal tech background — I taught myself to code properly, started rebuilding manual processes into automated systems, and grew into owning them. If you're building anything in supply chain, logistics, or ops software — or you just want to compare notes — I'm always happy to talk.

Toolkit

How I build

◆ Analytics & data

Power BI (DAX)Data modelingSQL Python (pandas, NumPy)Excel · Power QueryDynamic arrays

▲ Building

ReactFastAPIPostgreSQL JavaScriptVBADeployment

● Product & program

Discovery & researchRequirementsScoping & prioritization KPI definitionPost-launch analysisAI-assisted workflows
🎓 Foundations of Project Management — Google / Coursera · Feb 2023
$100K+
Annual cost avoided & saved
400+
Hours of manual work killed / yr
4
Internal products built
9+
Systems unified into one source
Get in touch

Let's fix something broken together.

I'm open to Product Manager roles and happy to compare notes on supply chain, logistics, or ops software. Fastest way to reach me is email — I reply to everything.

farhanforhad4@gmail.com
LinkedIn ↗ 587-583-3331 ↗ Resume ↓